COVID-19 Resources

We at Century Bank and Trust are HERE for YOU.

updated November 16, 2020

Century Bank and Trust will be instituting enhanced preventative measures at all office locations by again temporarily limiting lobby access to appointment only effective Wednesday, November 18, 2020. 

With this step, I would like to share adjustments we have made in response to COVID-19. The health and safety of you and our team members remain the top priority.

Things to know when visiting our offices:

  • In accordance with the State of Michigan's Executive Order, face coverings must be worn to enter our offices.  Please be prepared to temporarily remove your face covering for security and identification purposes when entering. The requirement does not apply to individuals who are younger than five years old or those who cannot medically tolerate a face covering.
  • We are actively receiving and reviewing updates on COVID-19 from the local and state health departments along with the Centers for Disease Control and Prevention (CDC).
  • We are providing regular employee communications to keep them informed and ensure they have the resources needed to remain healthy while also serving the needs of our customers.
  • Since April 29th, all of our employees have completed a daily self-health assessment and undergone a temperature screening upon arriving at their respective office.
  • Any employee experiencing COVID-19 symptoms before or during work will follow strict notification and possible quarantine protocol.
  • Enhanced cleaning will take place on high touch surfaces throughout the day; as well as stringent nightly cleanings.
  • Social distancing guidance will be observed. We will limit the number of visitors in lobbies based on the size of the office you are visiting. If needed, a team member may ask that you temporarily wait outside or in your vehicle until another customer exits the building.
  • We have hand sanitizer available in all offices and lobby areas for use by our customers and employees. Please use hand sanitizer as you enter and exit the building.
  • We have installed protective health shields in our teller areas.
  • We are instituting a fun and friendly “need a pen...take the pen” policy for customers.

From your side of our relationship – we ask that you also remain very vigilant, careful and considerate.   

If you are experiencing any COVID-19 symptoms...have any reason to believe you may have been exposed to the virus...or are just not feeling well in general – please postpone visiting our offices and utilize the very convenient, non-contact ways we can serve you via phone, electronic banking, ATM and drop box.


Letter to Customers

Statements from our Chairman and CEO:

Contact US

Directly connect with one of our staff for you banking needs.  View CONTACTS list and LOCATIONS here.

Small Business Relief

For additional information regarding Coronavirus (COVID-19): Small Business Guidance & Loan Resources visit:

Mortgage and Consumer Relief

Century Bank and Trust will be here to assist our loan customers and communities who are financially impacted due to COVID-19 by determining the best solution for you INFORMATION HERE

Economic Impact Payments -Stimulus 

In March, Congress passed—and President Trump signed into law—the CARES Act, a $2 trillion economic relief package to provide assistance to American consumers and businesses struggling as a result of the coronavirus pandemic. A provision of the law includes sending government payments to eligible Americans. 

The CARES Act outlines the parameters of who is eligible to receive a payment. The Internal Revenue Service is the agency responsible for determining eligibility. In general, single adults with an adjusted gross income of $75,000 or less will get $1,200. Married couples earning a combined adjusted gross income of $150,000 or less will receive a total of $2,400. Individual and married taxpayers earning over $75,000 and $150,000 respectively will get reduced payments with full phase-outs at $99,000 and $198,000. There are additional $500 payments for dependent children.

For complete eligibility information please visit the IRS website.

For more information please see the Economic Impact Payment FAQ for Consumers

Get My Payment Tool

Use the "Get My Payment" application to:

  • Check your payment status
  • Confirm your payment type: direct deposit or by mail?
  • Enter your bank account information for direct deposit if:
    • We don't have your direct deposit information and
    • We haven't scheduled your payment yet
Non-filer Tool

The IRS launched a web tools for individuals who do not normally file a tax return to input their payment information.  The tool is for eligible U.S. citizens or permanent residents who:

  • Had gross income that did not exceed $12,200 ($24,400 for married couples) for 2019
  • We’re not otherwise required to file a federal income tax return for 2019, and didn't plan to

You can provide the necessary information to the IRS easily and quickly for no fee through Non-Filers: Enter Payment Info. The IRS will use this information to determine your eligibility and payment amount and send you an Economic Impact Payment. After providing this information you won’t need to take any additional action.  Access this tool here:

What happens when an Economic Impact Payment credit is for a deceased individual (updated May 7th)?

The IRS updated its position on payments made to deceased people (May 7th).

The new guidance states that deceased people do not qualify for an EIP. Therefore, the recipient is responsible for returning the funds to the IRS. If the payment was a paper check, and the check has not been cashed:

  • Write “Void” in the endorsement section on the back of the check.
  • Mail the voided Treasury check immediately to the appropriate IRS location. For Michigan residents, the address is:
    • Kansas City Refund Inquiry Unit
      333 W Pershing Rd
      Mail Stop 6800, N-2
      Kansas City, MO 64108
  • Include a note stating the reason for returning the check.
  • Do not staple, bend, or paper clip the check.

If the payment was made by ACH or was a paper check that has already been cashed:

·         Submit a personal check, money order, etc., immediately to the appropriate IRS location.

·         Make the check/money order payable to “U.S. Treasury” and write 2020EIP with the taxpayer identification number (social security number or individual taxpayer identification number) of the recipient of the check.

  • Include a brief explanation of the reason for returning the EIP.

Recipients should return the entire payment unless it was made to joint filers and one spouse had not died before receipt of the payment. In that case, the spouse must only return the portion made to the decedent. This amount will be $1,200 unless adjusted gross income exceeded $150,000.

Watch for Scammers

With the roll out of economic impact payments, there’s an increased risk of scams. It’s important to stay vigilant and aware of unsolicited communications asking for your personal or private information – through mail, email, phone call, text, social media or websites – that:

  • Ask you to verify your SSN, bank account, or credit card information
  • Suggest that you can get a faster payment if they fill out information on your behalf or if you sign over your check to them
  • Send you a bogus check, perhaps in an odd amount, and then ask you to call a number or verify information online in order to cash that check 

Be aware that scammers are also able to replicate a government agency’s name and phone number on caller ID. It’s important to remember that a government agency will never ask you for your personal information or threaten your benefits.

You can also learn more about coronavirus-related scams.

Fraud Information

Coronavirus Fraud INFORMATION HERE

Mobile and Online Banking

Personal Mobile or Online Banking informational LINK and TUTORIALS
Business Mobile or Online Banking informational LINK and TUTORIALS

Reliable Resources

The following sites can be a resource to find the latest information on the Coronavirus (COVID-19) situation:

As resources become available this page will be update.